Booking terms

Who we are

Ceylon Experience is the trading name of Ceylon Experience Holidays (Pvt) Ltd, a company registered in Sri Lanka (reg. PV00284679), 263E, Welivita Road, Kaduwela, Sri Lanka. Email info@theceylonexperience.com, phone +94 71 819 1111.

Booking

You must be 18 or over to book, and you book on behalf of everyone named on the booking. Please give us accurate names, passport details and contact information; hotels and authorities require them.

A booking is confirmed when we have sent you a written confirmation and received your advance payment.

Prices

We quote every trip in writing. Quotes include only what is listed as included. Entry tickets for ✦ optional experiences, meals not listed, flights, visas and insurance are extra unless your quote says otherwise.

Until your advance payment is received, prices can change if fuel prices, taxes or exchange rates move significantly, or if hotels change their rates. Once the advance is paid, the confirmed price is fixed except for changes you request.

Payment

A 50% advance secures your hotels. The balance is due by the date shown on your booking confirmation. We accept bank transfer and card payments through a secure payment link. Bank and card charges are paid by the sender.

If you cancel

Tell us in writing (email or WhatsApp). Charges are based on the total booking value and the number of days before your arrival date:

30 days or more: no charge, refund minus bank charges. 14–29 days: 30%. 7–13 days: 75%. Less than 7 days, or no-show: 100%.

Refunds are paid to the original payment method within 10 working days. We strongly recommend travel insurance that covers cancellation.

Changes you ask for

We'll always try to help. Changes to dates, hotels or the route are re-priced, and any charges from hotels or suppliers are passed on at cost.

Changes we have to make

Occasionally we may need to change part of your itinerary because of weather, safety, road conditions, hotel availability or events outside our control. If a hotel is unavailable, we book another of the same class. If a change significantly affects your trip, we'll offer an alternative or a refund for the affected services.

Your responsibilities

You are responsible for valid passports, visas or ETAs, and any vaccinations. Please follow your guide's safety advice, respect local laws, customs and religious sites, and look after your personal belongings.

Our responsibility

We take care in choosing our hotels, drivers, guides and partners, and we're accountable for the services we arrange. We aren't liable for losses caused by your own actions, by third parties unconnected with your booking, or by events beyond our reasonable control such as natural disasters, strikes, epidemics or government action.

Problems during your trip

Tell your guide or message us straight away so we can put things right while you're here. If you're still unhappy, email us within 28 days of returning home and we'll respond within 14 days.

Law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction.